Dual Desk Support LinksFrom this web page, choose the remote support link as requested by your technician.
This service is only available as arranged by a technician. Only attempt to connect to a support session if a technician is expecting the connection and has given you a link number to use.
After clicking on the link as requested, your browser may ask if you want to run, open or save the file. You should open or run the file. You may receive messages about the security of this action. These messages will vary according to the version of windows, your internet browser or your internet security software. To continue with the remote connection, you must select options to run the file.
At any time while you are connected to the technician, you may break the connection should you choose to. Your technician will tell you how to do this.