AGDATA has always provided a variety of extensive support aids for clients free of charge in the form of the program manuals, the in-built Help system, as well as the support resources available in the Customer Login area on the AGDATA website (www.agdata.com.au).
Despite this, the tech support team receives many technical support queries where the answer is readily available in supporting documentation.
Consequently, we believe that the most equitable way to manage client needs is to have each user only pay for the support they really need or use. This will maintain and improve what we feel is already industry best customer support.
To aid our clients, AGDATA now offers an expanded range of support options.
The Signature Service Plan (SSP) is an all-encompassing support and maintenance service which includes:
- Unlimited Technical support on the Phoenix Software
- Any Upgrades released are sent out automatically for no extra charge
- Regular update CD’s sent out to you automatically. No more downloads and you will always be operating on the very latest version
- Priority support access on an exclusive 1800 free-call number
- Special offers exclusively available to SSP members
- 15% discount on the Phoenix Warehouse Service
Pricing is dependent on the Phoenix products that you own, however an SSP subscription starts at just $195 per year with the option to pay annually or monthly. This option offers the best value for money with the additional extra services included in the plan. If you would like further information on an SSP please ask one of our support people next time you call.
We have not followed the lead of some of our competitors where they won't talk to their clients unless the client has taken out a support contract. In fact they do not even offer their clients casual support options!
We still offer one-off Casual Support Incidents on a flat fee per support incident basis. Clients on the current version of the software (V5) without a support contract will pay $44 per incident.
We have also implemented an intermediate level of support where clients have the opportunity to purchase Multiple Support Incidents for a discounted rate.
Please be aware that if you call for technical support and you do not have a current support contract, support charges may apply for your call.For more information please see the AGDATA Technical Support Policy which can be viewed on the support page of our website (www.agdata.com.au/Support.html).