AGDATA Services - Providing premium training and support.

Support

We at AGDATA have always prided ourselves on the support that we offer to our clients. We offer a range of Help Notes in the Client Login area of this Website. If these do not relate to your query then you are able to contact our support department directly from this website, via telephone, fax, email, even post.

Please see our Support page for more information on the options that are available.

Training

AGDATA offers a variety of training options including one-on-one training, group training and staff training for accounting Firms

Please visit our Training area to find out more about our training courses and workshops.

Phoenix Warehouse 

The Phoenix Warehouse is a secure off-site data storage facility that will transform the way you back up and distribute your data. Essentially, the Phoenix Warehouse is a bank for Phoenix Data. If you subscribe to this service you will be provided with your own security deposit box within that bank over which only you will have complete control. You are able to back up to, and restore from your security deposit box as often as you like without the risk of losing your data as might happen if performed on a floppy disk.
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 Data Evaluation 

From our experience in conducting over 250 training courses in the last two years, we have found that very few Phoenix users have their financial information correctly set up. In fact most users are missing some of the most valuable features Phoenix has to offer.

AGDATA`s Data Evaluation Service can show you how to save time and give you the most complete information possible from Phoenix Gateway. Data can be lodged for Evaluation via the Phoenix Warehouse, emailed or posted on CD. We can even do it from Phoenix Live. 

Data Optimisation 

AGDATA’s Data Optimisation Service uses the Evaluation Report to improve the configuration and setup of your financial data and rectifies any anomalies identified. This can save both you and your financial advisor valuable time whilst providing your business reports in a manner that will tell you more about your business.

Accountants Services

Keeping accountants up to date with the facilities available to them in Phoenix is an important part of getting the most out of your software investment. Services including priority telephone support and staff training on Phoenix is among the services available to accounting firms. Other information for Accountants is available on our Accountants Page.