Support 

We at AGDATA have always prided ourselves on the support that we provide to our clients. From when you first purchase Phoenix Gateway clients receive 12 months unlimited free support available through telephone, fax, or email.

When your free support period expires we offer an ongoing support package which represents excellent value for money.

The Phoenix Signature Service Plan (SSP).

AGDATA has a cost-effective service package that will give an improved level of support to Phoenix users. 

The Phoenix Signature Service Plan includes:

  • 12 months Unlimited Support on a designated freecall 1800 number
  • When released, all new upgrades and updates will be sent on CD to Signature Service Plan members automatically free of charge.
  • Priority is given to Signature Service Plan members when calling AGDATA for Phoenix support. If all support technicians are unavailable when you call, your return call will be given precedence over calls from non-members.
  • Members are entitled to a 15% discount on their Phoenix Warehouse subscription. Backup your data with absolute security and simplicity, no more nasty surprises with corrupted discs and emails.
  • A library of helpnotes on CD 

Contact us to become a member.


What one Signature Service Plan member says about the service:

I am including this letter with my application for the Phoenix Signature Service Plan as I am so appreciative of the service I have received from all the staff when I have phoned.

I would like to thank your company for the professional, friendly and so, so helpful information when-ever I have phoned. I have changed from another business program for the benefit of our accountant and ourselves; to be able to do our farm financials more easily.  However it is not something I am confident in and have many questions while I am trying to find my way around it.  I would like to say how much easier it has been to be able to phone for help and not to be made feel dumb or that I was wasting the consultant`s time.

This is a big thing for us as we are getting older and are not as computer literate as we would like to be and if things seem too hard, it makes it all more stressful when trying to do the tasks necessary for the farm business. So, thank you so much to the several professional and friendly staff whom I have had the pleasure to speak to. It is such a delight to me when I actually GET what they are trying to explain and I am so very appreciative.

Thank you once again,

Kind Regards

Mrs Diane Hebberman

Poochera, South Australia


Additional Services 

Data Evaluation

From our experience in conducting over 250 training courses in the last two years, we have found that very few Phoenix users have their financial information correctly set up. In fact most users are missing some of the most valuable features Phoenix has to offer.

AGDATA`s new Data Evaluation Service can show you how to save time and give you the most complete information possible from Phoenix Financials. Data can be lodged for evaluation via the Phoenix Warehouse, emailed or posted on CD. See the Services section of this website for more information.

Data Optimisation

AGDATA’s Data Optimisation Service uses the Evaluation Report to improve the configuration and setup of your financial data and rectifies any anomalies identified. This can save both you and your financial advisor valuable time whilst providing your business reports in a manner that will tell you more about your business. See the Services section of this website for more information.