Phoenix Payroll FAQ's

The following FAQ's were created in response to the questions being posed during the Phoenix Payroll webinar held on the 1st of April 2019 and questions received via the help desk prior to release of the product. We will endeavour to update this list as customer use uncovers more questions.

Is Phoenix Payroll Single Touch Payroll compliant?

Yes, it is. More information can be found here:

Is Phoenix Payroll available in all levels of Financial?

No, only Financial Pro for Desktop Subscriptions (V9) and Phoenix Live.

Is there a minimum or maximum number of employees?


How much will it cost?

$6 per paid employee per month, regardless of how many times they are paid in that month. (On top of your normal Phoenix Subscription).

How do I pay for it?

If you are paying a monthly Phoenix Subscription the Payroll charges will be applied to the following month's fee.

If you are paying an annual Phoenix Subscription, you will need to supply Credit Card details for monthly billing of any payroll charges. On the anniversary of your annual subscriptions, you will be encouraged to move to monthly payments.

Is KeyPay available for NZ clients?

Yes, it is. See

Can I pay hourly rates as well as Piece (per head, kg, bin, hectare etc) rates?

Yes you can.

How can Phoenix Payroll cater for casual workers with varying hours?

Casual workers on flexible hours are handled with Timesheets - either from the WorkZone App on their device, or manually.

Can you withhold additional tax from an employees pay?

Yes, you can.

If I make a mistake in processing a pay run can I go back and correct it?

Yes, you will be able to change any mistakes you've made.

Will the pay run be able to be imported in to Financials if your financials are in a different month?

Yes, it will.

What are the benefits of using the Phoenix Payroll product vs the Standard KeyPay directly?
  • Seamless Integration with Phoenix Financial Pro,
  • Simplified Billing - it gets added to your existing subscription,
  • Telephone support provided by the friendly staff at AGDATA,
  • Inbuilt Pastoral Award Conditions to make it easy to pay staff correctly.
I already have a KeyPay subscription, can I migrate it over to Phoenix Payroll?

Yes, you can. You will need to send a support ticket to the KeyPay team highlighting that you would like to move your account to Phoenix Payroll and the team will action this request - this process is instantaneous although the request needs to come from your 'Admin' user on the KeyPay account.

Can I start using KeyPay now and migrate to Phoenix Payroll later?

Yes, you can.

Is there a mobile App my employees can use?

Yes, WorkZone is an extension of the Employee Self Service portal, free to download on iOS and Android which will make it easy for your employees to submit their timesheets, claim expenses and apply for leave etc.

What Pay schedules are available?

Weekly, Fortnightly & Monthly only. This is done to align with the ATO Tax Tables.

What are my options for paying Super?

You will have the ability to report via your current super clearing house or you can automate your super payments with Phoenix Payroll.

Is Payroll integrated with a Superannuation clearing house?

Yes, Beam ( ).

Can Phoenix Payroll do automated pay runs?

Yes. If you have automatic payments coming out of the bank you can continue that way & Phoenix Payroll can handle the processing of the pay run, payslips & STP compliance.

Can Phoenix Payroll handle advances on wages?

Yes, it can.

Can Phoenix Payroll cater for employee's Salary Sacrifice arrangements?

Yes, it can.