Phoenix Accountants Quick Hints

Our support team has gathered the most commonly asked questions relevant to Accountants and produced this handy FAQ guide. Download it, Print it, or just bookmark the page. We hope it helps!!

  • Trial Balance isn’t balancing

    • Make sure all accounts are up to date
    • Select Enter/Account and check Current Period for each Reconciled Account and Customers and Suppliers
    • Bring accounts up to date if still in an old period, then run Trial Balance again

  • Can’t see client data after restoring

    • Have you restored the backup into the correct version?
    • Later version backups have the version in the backup file name or it is shown in the Restore confirmation message

  • There appears to be transactions missing from reports

    • If Hide closed accounts in the Account list is ticked, untick it
    • Select all accounts again and generate
    • Accounts may have been closed during the report period or Aged Trading accounts migrated to Open Item
    • Enterprises or groups may be excluded from the report

  • Reporting on outstanding debtors, creditors and bank transactions at the EOFY

    • Customers – Print – Aged Balance – Preview
    • Suppliers – Print – Aged Balance - Preview
    • Reconciliation – Report dropdown – Preview

  • Can journal entries be done in Phoenix

    • Yes, they can in either an existing bank account if only an occasional journal entry is required, or in a dedicated Journals reconciled account
    • The total transaction amount will be zero
    • The dissections will be a combination of debits and credit giving the net result of zero

  • Can’t log in to client’s Live account/Data

    • Ensure the correct username and password is being used for Live
    • Ensure the correct username and password is being used for the set of books
    • They are different

  • How to do a Budget Comparison

    • Financials/Reports/Budget Comparison
    • Select the required options and Budget

  • How to get a monthly report for all Categories

    • Open Budget, select File/Load Actuals
    • Select required Accounts, Period, Enterprises and other options

  • Replacing budget figures with actuals for part of a budget period

    • Open Budgets, select File/Load Projected
    • Select required Accounts, Actuals Period, Enterprise/s, Budget, Sheets, other options

For more help call 1800 500 400 or email: tech@agdata.com.au