FAQ's

To improve is to change; to be perfect is to change often. – Winston Churchill

What is included with my subscription?
  • 12 months use of the software
  • Unlimited tech support *
  • 1800 free-call number
  • All updates and upgrades as they occur
  • Access to 3rd party integrations such as Bank feeds or some Spatial Data Library features **
  • Regular webinars and online training courses
  • Access to all of the tutorial videos
  • Phoenix Warehouse
  • Monthly eNewsletter with Phoenix tips and tricks

* Please familiarise yourself with the Fair Use Policy

** Extra charges may apply depending on the service provider

What happens to older versions of Phoenix?

With Phoenix V7 or Phoenix 8, you will only be able to continue using those versions until that version becomes unsupportable through changes in technology.

Support for Phoenix V6 ended on the 31st of October 2017.

Support for Phoenix V5 ended on the 19th of December 2014.

What happens if I don’t upgrade?

A premium support fee will be charged on all support calls relating to older versions that are outside the free support period linked to that licence.

Why the move to subscription?

Significant ongoing investment is needed to provide many of the 3rd party services required in todays version of Phoenix.  Therefore, a single one off perpetual payment is no longer viable for us to remain a sustainable business servicing your needs into the future.

Does this mean I have to go to the cloud (Phoenix Live)?

No.  There are 3 subscriptions available.

  • The locally installed desktop version
  • The cloud based option (Phoenix Live)
  • & the Phoenix Professional Partner (Accountants, Bookkeepers and Consultants).

We know that many of our customers live in marginal internet areas so we will continue well into the future with the locally installed version of Phoenix.

What happens to the NFP's benefiting from the Phoenix Community Involvement Program?

You will continue to receive the software along the same arrangements that you currently enjoy.  If your community group currently gets the software for free, this will continue.  If your group are paying a discounted rate. The subscription rate will be discounted in a similar way.

Advisory email that all customers should have received - Aug 2017

Phoenix 9 - Simplified Payment

In the coming weeks, you will see Phoenix 9 released and with that release, a change to the payment method. AGDATA Australia is moving to a full subscription business model. We have no doubt that this will be of no surprise to you with the clear majority of software providers already implementing subscription payment models in their businesses. Phoenix 9 and all future versions will be accessible via subscription payment only.

Over the past year, AGDATA Australia has made significant investment in Phoenix to make it ready for technology that we believe will be of value to the Ag sector over the coming years. In the previous two Phoenix releases, we've focused on making it faster and we've streamlined connectivity with your bank accounts. The need to move to a subscription model is driven by the fact that many of the connected services provided on these later versions incur ongoing costs from 3rd party providers.

Even though you may be using Phoenix V7 or Phoenix 8, you will only be able to continue using those versions until the program becomes unsupportable through changes in technology. We encourage you to consider moving to the subscription sooner rather than later.

Please consider the following:

  • Fuel Tax Credit rate updates are only available from Phoenix 8
  • Subscription includes full support as well as all upgrades
  • Subscription includes regular webinars and online training
  • Subscription includes access to the Phoenix Warehouse
  • With monthly billing you get more predictable costs
  • It makes it easier for your accountant with only one version to manage
  • Best of all, your subscription fees are tax deductible

Support for Phoenix V6 ends on the 31st of October 2017.  Phoenix V6 users need to act now. An offer is available to assist you with your transition to Phoenix 9.

If you have any questions, please feel free to contact our support team on
1800 500 400 or email tech@agdata.com.au
Most of us don’t like changing from something we are familiar with, but rest assured that even though the way you will pay for Phoenix is changing, the program will still have the same functionality plus much more as technology changes and exciting developments occur.

Thank you for being a highly valued Phoenix customer!

Cheers,

Glenn
AGDATA Australia

What benefits do I get moving to subscription?

You get to choose a monthly or annual fee payment schedule.  These fees are tax deductible business expenses.  Rather than getting an upgrade bill in the mail you will now have more predictable software costs.

You will also get access to new features as soon as they are beta tested.  Your accountant will no longer have to keep multiple versions of Phoenix to service clients on older versions.  Everyone is on the same page.  Phoenix Live, locally installed Phoenix and your accountants.  Our support team will be able to be more efficient because they will only need to be familiar with the latest version.

What happens if I stop subscribing to Phoenix

If you choose to cease paying your subscription there will be a brief grace period where you can continue using Phoenix as normal however you will lose the ability to print any reports or add any new transactions.  Effectively, you will have a deactivated copy of Phoenix.

How much is a subscription and what are the payment options?

Subscriptions are available for monthly or annual payment.

The subscription cost will depend on a number of things. For the locally installed version, the price is based upon:

  • the number of modules you have
  • the number of licences you have (how many computers you have it installed on.)
  • whether you are paying annually or monthly
  • the number of bank feed transactions occurring. 

For example:

For someone using just the one financial module the subscription starts out at as little as $39 per month.

Phoenix Live subscriptions will remain the same as per the Phoenix Live calculator.

How does this effect Phoenix Live users?

It has no bearing on Phoenix Live users.  We advised all of our customers so that there was a general awareness of this significant change coming to our business model. There have been some instances in the past where individual customers on Phoenix Live need to move to the desktop solution when their local internet service declined in quality.  For this reason, you would need to know you would be moving to a locally installed version of Phoenix that is paid for via the subscription payment methods that you are already familiar with.