Support

Support Phone Numbers

At AGDATA we strive to offer prompt and reliable support to all our customers. Please call us on the numbers below with any questions, or click here to email us.

Signature Priority Support: 1800 500 400

Other Clients: 07 4632 8488

Remote Support

If you are prompted by a Support Technician to allow remote support, please click the button below.

This will involve downloading a small application that will enable our Support Technician to connect to your computer over the internet.

Please only continue if you are prompted by a Support Technician.

Remote Support

Our Most Commonly Asked Questions

How do I backup my data?

Watch this helpful video which will lead you through the process: Backing Up To Drive Tutorial

If you want to test your backup, we've got a video to guide you through this process too: Testing a Backup Tutorial

If the planets are not currently aligned for you but you're wise enough to have a backup that you want to restore from, follow the steps provided in this video that will take you through the restore process: Restoring From Drive Tutorial

Here are some help notes for those who can't watch videos due to their data drought:

How do I transfer my activation of Phoenix to a new computer?

We can help you out here. Follow this handy help note and you will be up and running on your new computer soon.

We've just purchased a new asset for the farm. How should I enter that into Phoenix?

Here is an easy to follow help note to help you get that new asset (tractor, harvester etc) into Phoenix Financial.

Book an appointment with AGDATA Australia using SetMore

Signature Service Plans

Our clients tell us that it is the prompt, reliable service and support they receive that they value the most from their relationship with AGDATA.

From the time you purchase any of our Phoenix modules, you will receive a period of unlimited, free support available through telephone or email.

When your free support period expires, we offer ongoing Signature Service packages to enable you to maximise your farm profitability and reap the full benefits of your investment in Phoenix software.

The Signature Service Plan includes:

  • Access to trusted support staff on an exclusive 1800-free support phone number
  • Dedicated support between 8.45 - 5.00pm Monday - Friday (Qld time, excluding public holidays)*
  • Prompt turn-around of callbacks and emails
  • Inclusive software updates including major version upgrades
  • Secure direct bank feeds
  • Tutorial Videos

* On the first Tuesday of each month we have a full team meeting and as such the telephones are not opened until 9am.

To receive an obligation free quote for our Signature Service Plan, please call us on 1800 500 400 and our courteous support team will assist you.

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