Support
All support is triaged based upon the detail in the information that you provide here. Some support will be provided via email (make sure you check your junk folder) and some we will need to call you. We endeavour to maintain our high level of support. Our business goal is to respond to your request before the completion of business that day. Emails received late in the afternoon may need to be responded to early in the morning on the next business day.
If you are expecting to be away from the phone, please also advise in the comments field a period of time when you will be near your computer and available to take a call.
Systems Status
All Phoenix systems are functioning.
We are not aware of any system issues. If you are experiencing difficulties with Phoenix please email the team at tech@agdata.com.au.
Common Questions Asked
Subscribers gain full access via the Phoenix Help tab within the software.


Contact Phoenix Support
Need assistance? Enter the details below and we'll be in contact by email or phone.
What happens next?
We respond to support requests within 24 business hours. You should receive an automated message immediately acknowledging your support request. If you don't, please check your junk folder. If you don't hear from us via email or phone within 24 hours, it is highly probable that your response is in your junk folder.
Free Support for Subscribers
Our clients tell us that it is the prompt, reliable service and support they receive that they value the most from their relationship with AGDATA.
From the time you subscribe to any of the Phoenix products, you will receive unlimited, free support available through telephone or email.
Phoenix Subscriptions maximise your farm profitability and you will reap more benefits from your investment in Phoenix software.
The Phoenix Subscriptions include:
- Access to trusted support staff
- Dedicated outbound support between 8.45 - 5.00pm Monday - Friday (Qld time, excluding public holidays)
- Prompt turn-around of callbacks and emails
- Inclusive software updates including major version upgrades
- Secure direct bank feeds *
- Tutorial videos and monthly webinars. These are best accessed via your Phoenix Help tab which will automatically give you keys to open all of the tutorials and webinars.
* Some banks charge extra fees which we will pass on to you.
Phoenix has outbound support and doesn’t charge subscribing customers for this support.