Christmas Hours of Operation
Our shutdown period commences at 5pm AEST on Wednesday the 20th of December and we will return on Tuesday the 2nd of January 2018.
As usual during the Christmas shutdown period we will be contactable and responsive to extremely urgent needs via email firstname.lastname@example.org
Support Phone Numbers
At AGDATA we strive to offer prompt and reliable support to all our customers. Please call us on the number below with any questions, or click here to email us.
Priority Support: 1800 500 400
If you are prompted by a Support Technician to allow remote support, please click the button below.
This will involve downloading a small application that will enable our Support Technician to connect to your computer over the internet.
Please only continue if you are prompted by a Support Technician.
Our Most Commonly Asked Questions
How do I backup my data?
Watch this helpful video which will lead you through the process: Backing Up To Drive Tutorial
If you want to test your backup, we've got a video to guide you through this process too: Testing a Backup Tutorial
If the planets are not currently aligned for you but you're wise enough to have a backup that you want to restore from, follow the steps provided in this video that will take you through the restore process: Restoring From Drive Tutorial
Here are some help notes for those who can't watch videos due to their data drought:
We've just purchased a new asset for the farm. How should I enter that into Phoenix?
Here is an easy to follow help note to help you get that new asset (tractor, harvester etc) into Phoenix Financial.
Free Support for Subscribers
Our clients tell us that it is the prompt, reliable service and support they receive that they value the most from their relationship with AGDATA.
From the time you subscribe to any of our Phoenix modules, you will receive unlimited, free support available through telephone or email.
Phoenix Subscriptions maximise your farm profitability and reap the more benefits from your investment in Phoenix software.
The Phoenix Subscriptions include:
- Access to trusted support staff on an exclusive 1800-free support phone number
- Dedicated support between 8.45 - 5.00pm Monday - Friday (Qld time, excluding public holidays)*
- Prompt turn-around of callbacks and emails
- Inclusive software updates including major version upgrades
- Secure direct bank feeds
- Tutorial Videos
* On the first Tuesday of each month we have a full team meeting and as such the telephones are not opened until 9am.
Not sure if you're a Phoenix Subscriber? Please call us on 1800 500 400 and our courteous support team will assist you.