Notification of Collection of Personal Information

Pursuant to Australian Privacy Principle 5 of the Privacy Act, at or before the time, or, if that is not practicable, as soon as is practicable after, we collect Personal Information about you to notify you of such collection and the matters set out in this Notification.

2.1 Definitions

a) Definitions

In this Notification, unless the context otherwise requires:

• We,us,our means AGDATA HOLDINGS PTY LTD ACN 147 923 724;
• Notification means this Notification of the Collection of Personal Information;
• Personal Information has the meaning given to it in the Privacy Act;
• Privacy Act means Privacy Act 1988 (Cth); and
• You means a natural person.

b) Interpretation

In this Notification, unless the context otherwise requires:

• A reference to:
  • one gender includes the other genders;
  • the singular includes the plural and the plural includes the singular;
  • a person includes a natural person, partnership, body corporate, joint venture, association, government, authority, agency or other entity;
  • a party includes that party’s executors, administrators, successors and permitted assigns;
  • a document is to that document as amended, novated or replaced from time to time;
  • “including” and similar expressions are not words of limitation;
  • a statute, regulation or provision of a statute or regulation (“Statutory Provision”) includes:
    • that Statutory Provision as amended or re-enacted from time to time; and
    • a statute, regulation or provision enacted in replacement of that Statutory Provision, or if relevant, the predecessor to that statute, regulation or provision;
• where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning;
• if a party consists of more than one person, this Notification applies to them jointly and each of them severally;
• headings are for convenience only and do not affect the interpretation or form part of this Notification;.
• words defined in the Privacy Act have the same meaning in this Notification.

If you have any questions or concerns at any time on how we collect personal information or use of your personal information, you can contact us via our contact form on our website (www.agdata.com.au), via email or post with the below details:

Privacy Officer
AGDATA Holdings
122 Russell Street
Toowoomba QLD 4350
privacyofficer@agdata.com.au

We collect or have collected Personal Information about you to assist us with our purposes, functions and activities.

We collect Personal Information in a number of ways. For example, we generally collect Personal Information directly from you such as through the completion of a form, when you place an order with us, register or activate a product or product trial with us, apply for or attend training programs with us, in a document, verbally, in a meeting or interview, by email, by a digital device and other electronic means. If you are a current or prospective client of ours, when you perform actions within your products or applications or if you are a member of our authorised partner programs. When you use our website or Phoenix systems, we may collect information about your IP address, location or activity.

In some circumstances we may collect Personal Information about you from a third party. For example, we may collect information about you from:

• a public register;
• a relative;
• an associate;
• an advisor, including:
  • an accountant;
  • a financial planner;
  • an insurer;
  • a broker;
  • a lawyer;
• an expert;
• your current, prospective or former employer;
• a referee;
• a referrer;
• a person you authorise us to liaise with;
• an information match agent or intermediary.

We may collect Personal Information because it is required or authorised by an Australian law or court or tribunal or order to do so.

If you are a client or prospective client of ours, we may use Personal Information for the purposes of developing and training AI tools for use within our business. This excludes information contained in datasets, unless provided by you as our client or prospective client for the purposes of providing support to you.

We may use ADM software to record file notes or summarise meeting notes. Our Privacy Policy sets out what type of personal information we use in ADM software and what types of decisions we make with ADM software (if any).

We may use ADM software to:

• assist us in making decisions about recruitment, employee management, dispute resolution and our general business operations; or
• solely make a decision in relation to recruitment where we may screen prospective employees through a third-party recruitment website.
• review and respond to customer support request;
• enable a customer or a person authorised by a customer to upload a document to our system which may then extract information and use it in that customer’s data structure to create a transaction in their software.

We may use the following types of personal information when using ADM or AI:

• identification information, including your:
  • name;
  • address;
  • email address;
  • telephone numbers;
  • date of birth;
  • occupation;
  • current or former employers;
• your personal circumstances;
• entities you are involved in or associated with;
• other information that we consider necessary for the provision and promotion of our products and services and the operation of our business;
• financial information;
• photographs, film and/or recordings or any other digital representation;
• relationship information;
• family information; and
• employment information for an employee whether previous, current and prospective.

We collect, hold, use and may disclose Personal Information so we can:

• verify your identity;
• verify your location;
• assist you or an entity you are involved in or associated with;
• provide a service or product or manage products and services including initial set up and activation;
• liaise with your accountant or bookkeeper;
• provide information;
• process an application including but not limited to an employment application and manage employees of ours;
• if you are a prospective or current employee of ours, process payroll;
• use automated decision making (ADM) software to assist or replace judgment of human decision makers that could reasonably be expected to significantly affect the rights or interests of an individual;
• use Artificial Intelligence (AI) to train our systems or tools;
• respond to your enquiry, request or complaint;
• conduct market research;
• take any required legal action;
• run our business and perform administrative, legal and operational tasks;
• conduct marketing and business development;
• chase a payment you owe us and if we think it is appropriate, report you to a credit reporting body;
• comply with our obligations under applicable laws, regulations and codes; and
• cooperate and liaise with an information match agent or intermediary in relation to verification of identity and administration of a document verification service;
• liaise with a related entity of ours including our parent company Arcadea AG Holdings Pty Ltd ACN 684 061 916 and Arcadea Group LLC (Parent Company) and any subsidiaries of the Parent Company and their officers and employees; and
• create reports including a State of the Industry Report.

If we do not collect your Personal Information or you do not provide your Personal Information to us, we may not be able to:

• assist you or an entity you are involved or associated with;
• provide you with information, a service or a product;
• verify your identity;
• carry out one or more purposes for which we collect, use, hold and disclose personal information.

There are a range of people and organisations to whom we may disclose Personal Information. The particular party we disclose Personal Information to will depend on the dealings you have with us. For example, we may disclose Personal Information, held about you to:

• a related entity of ours including our parent company Arcadea AG Holdings Pty Ltd ACN 684 061 916 and Arcadea Group LLC (Parent Company) and any subsidiaries of the Parent Company;
• a government or regulatory body;
• a court or tribunal;
• an expert;
• our employees;
• a buyer of our business or part of our business or equity in us or our holding company;
• a successor or assignor of ours;
• anyone you authorise us to disclose information to;
• anyone to whom we are required to or authorised to disclose the information to by law;
• our insurer;
• an organisation involved in debt collecting, including purchasers of debt;
• a person providing services to us;
• a recipient of our publications, such as newsletters and magazines, marketing and promotional material including on websites and through social media platforms;
• a service provider that maintains, reviews and assists with the development of our business, business systems, procedures, technology infrastructure including testing or upgrading our computer systems, software, marketing, operational, professional and other services;
• another organisation involved in our normal business practices, including our agents, software developers, contractors, accountants, auditors, advisors, lawyers and other external advisers.

Our Privacy Policy is available at www.agdata.com.au and contains information about how:

• you may access the Personal Information we hold about you;
• you may seek the correction of Personal Information we hold about you;
• you may complain about a breach of the Australian Privacy Principles; and
• we may deal with such a complaint.

Our Privacy Policy also contains information about Direct Marketing and how we use and disclose your personal information for direct marketing. If you wish to opt-out of direct marketing communications, you may do so at any time by:

• clicking the ‘unsubscribe’ link at the bottom of any of our direct marketing communications;
• clicking the ‘opt out’ link in any SMS messages, or by replying ‘STOP’ to the SMS message received;
• by contacting us at privacyofficer@agdata.com.au to opt out of any or all marketing.

We may disclose Personal Information about you to overseas recipients, for instance, when storing Personal Information with technology service providers which are situated outside Australia. We will endeavour to only disclose Personal Information to overseas service providers when it is necessary for the services they provide to us.

The countries in which these overseas service providers are likely to be located include:

• United States of America;
• United Kingdom;
• Asia Pacific;
• Germany;
• Japan; and
• Philippines;
• Sri Lanka;
• Canada;

This Collection Notice was last updated on 1 June 2026.